AKA: How UPS Ruined My Week
My 7-year-old computer took a shit a couple of months back. I scrimped and saved, and I was finally able to afford to build a new one. I ordered all the parts on my birthday. I got the case Monday. The rest should have been here today.
Key words:
should have.
According to the tracking, it's still sitting in a warehouse in Ontario, California. It has been since Saturday. I realized something was wrong Monday night when it still said the same thing. I called UPS on Tuesday, explained the situation, and was told that it was definitely in transit, but the scans probably hadn't gone through yet. I accepted this explanation. With more than 24 hours left until delivery was due, what else could I do?
Well, I checked on the status again late this morning. Still in California. So I called UPS in Earth City, MO to see if the package had gone through their hub. Nope. It wasn't in St. Louis, period. So I contact Newegg, the company I got the stuff from. Someone named "Maribel" tells me that:
A) The Cali hub doesn't have it (don't know how she managed to find this out so quickly) and
B) They can't file a claim on the package until a day after it's estimated delivery date.
So I call the Ontario, California hub to see what's the dillyo. Rest assured, I was ready to break faces, but I put on my best calm, polite demeanor. Apparently, they can't find it. It was never sent to St. Louis. But the lady I spoke to took an inventory of what was in the box, and said she'd put a tracer on it. That was nice of her, considering they usually only do this if the shipper requests it. She also took my name and number so she could call me if they learned anything.
This doesn't fix my situation, however. The $400 birthday present I bought for myself last Friday was supposed to be here today, and it's not. A box containing more than $250 worth of high-end computer innards sits in some undisclosed location.
Thanks, UPS! Assholes.
